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Shipping & Returns

Shipping

We ship within New Zealand. The order will be delivered to your door by New Zealand Couriers. To ensure your purchase arrives safely specify a delivery address correctly and include a mobile number. Note that PO Boxes will not be accepted as a delivery address. Every package will include a tracking number and will arrive within 2-3 days, depending on your location.

Sometimes we may experience an unforeseen delay in the shipment of your order. In such a case, we will notify you regarding the delay via email you have registered with us. When delayed shipments become ready to ship, we will email you unless you decided to cancel your order. Usually, your order will be sent to your address within 1 day after the order was placed.

 

Returns & Refunds

We want you to be happy with your purchase, but if you are not, you can return the item. You can return un-open and unused items within 7 days of receipt. Just email us on returns@tarnawatka.co.nz with your order number and what items you want to return, and we will proceed with the return process. The beauty boxes are also subject to return but only including all the products. You cannot return selected beauty products from beauty boxes. 

Ones we receive your return we will proceed with a refund. The refund should appear on your bank statement within 2 to 3 days depending on which bank you are using. At the moment, we do not offer prepaid return options, and you will need to bear the shipping costs. We are working toward to provide you with hassle-free returns.

 

International Shipping

At the moment we do not ship internationally, but we are working toward to include this option for you. Subscribe to our newsletter to be one of the first ones to know!

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